For customers

Shipping and payment

Shipping is complimentary on every order, to the address you type at checkout. We ship worldwide with tracking. Most parcels leave within two business days.

Transit is usually 5–8 business days inside the United States, 6–10 in Europe, and 8–14 elsewhere. Customs can hold a parcel. Duties, VAT, or import fees charged by your country are the recipient’s responsibility.

Payment is by card on a Stripe-hosted page. Velnorixa does not store card numbers. The charge appears after Stripe confirms payment, and the order page updates from pending to paid.

To change an address before the parcel leaves, email the order number the same day. After handoff to the carrier, the address cannot be edited.